Townsville Local Help
Useful official links for getting around, staying safe and enjoying Townsville. We're not affiliated with these organisations.
In an emergency
Call 000 for life-threatening emergencies.
Ergon Energy emergency line (24/7): 000 or 13 16 70, for fallen powerlines or shocks and tingles. Ergon power outages line (24/7): 13 22 96. Source: Ergon Energy outages page.
Power and storms
Ergon Energy power outages: check for power outages and restoration times in your area, and report problems.
Ergon Energy Life Support Program: register if someone at home uses life support equipment, so you're told about planned outages.
Queensland Government Medical Cooling and Heating Electricity Concession: help with power costs for people with certain conditions made worse by heat or cold.
Queensland Government Electricity Life Support Concession: help with power costs for some home oxygen and dialysis machines.
Townsville Disaster Dashboard: local warnings, road closures and updates during storms and floods.
Get Ready Queensland: how to prepare your household for storms, floods and cyclones.
Bureau of Meteorology warnings: official weather and cyclone warnings.
Getting around
Translink accessibility information: accessible travel on Queensland public transport.
Translink concession fares: who can get cheaper fares.
Translink timetables: choose Townsville to see bus times. You can also get Translink printable timetables.
Kinetic Townsville buses: the local bus operator (formerly Sunbus), with a checklist for travelling with wheelchairs and scooters.
Queensland Taxi Subsidy Scheme: half-price taxi trips for eligible people with disability.
Queensland disability parking permits: how to apply for an accessible parking permit.
Queensland Companion Card: a free ticket for your support person at participating venues and events.
Out and about in Townsville
Accessible Townsville (Townsville City Council): the mobility map of footpath difficulty, Changing Places toilets, MLAK keys and beach mats. The council page explains how to order an MLAK key.
Townsville City Council disability information: the council's disability and inclusion information.
The Strand and beaches: the Water Park, Rockpool, picnic areas and beach access mats.
Strand Park: beach access mats onto The Strand Beach every Friday 10:30am to Saturday 3:00pm, and for special events on the Strand Beach, per the council page.
National Public Toilet Map: find accessible toilets and Changing Places.
Changing Places: bathrooms with hoists and adult change tables.
Townsville waste and recycling: bin days and tip information.
NDIS and support
NDIS offices near you: search by postcode.
Carer Gateway: free support for unpaid carers.
Queensland Disability Network (QDN): a peer network run by people with disability.
Health
Cheap and free things to do
Community link
Townsville Guide free things to do: lists free options such as the Strand, Castle Hill lookout, Riverway Lagoons, Jezzine Barracks and the botanic gardens. For access details, see the council's Accessible Townsville page above.
Get ready for cyclone and wet season
Make your household plan with the Henari Ready Plan tool.
Information changes. Check with the organisation. Last checked: 15 October 2026. Suggest a link: contact Henari.