Accessible Transport & Van Hire
More freedom to get where you want to go
Getting around Townsville should be simple. Henari offers wheelchair-accessible transport for appointments, shopping, community activities, social outings and everyday travel.
Travel with Henari, or hire an accessible van and drive it yourself.
Choose how you travel
Accessible travel, your way
Choose a Henari driver for a supported journey, or hire an accessible van for the day.
Accessible Transport with Henari
We take care of the journey
Need transport and a driver? Henari provides wheelchair-accessible transport around Townsville for appointments, family visits, shopping and community activities.
Suitable for
Appointments · Shopping & errands · Community participation · Social outings · Everyday travel
Self-Drive Accessible Van Hire
Travel on your own schedule
PER 24-HOUR HIRE
Hire one of Henari’s wheelchair-accessible vans with an authorised driver and plan the day your way.
Included distance: 50 km
Additional distance: $1.00 per km
Fuel: return the vehicle with a full tank
Self-drive hire price includes GST. Driver approval, availability and a signed hire agreement apply. The security bond, insurance excess, pickup and return times, late-return fees, and responsibility for cleaning or damage will be confirmed before booking.
Meet our accessible vans
Two practical options for comfortable travel
Toyota Noah
Comfortable, practical wheelchair-accessible travel around Townsville.
- Electric accessibility equipment
- Automatic step
- Air-conditioned interior
- Comfortable seating
- Multimedia system
Nissan NV200
A spacious accessible configuration in an easy-to-manage vehicle.
- Wheelchair-accessible configuration
- Wide-opening doors
- Comfortable interior
- Air-conditioned
- Multimedia system
Henari Supported Transport Pricing
Weekday Daytime Rate
Monday to Friday · services by arrangement
| Charge | Rate |
|---|---|
| Driver / support time | $73.58 per hour |
| Minimum booking | 1 hour |
| Modified accessible vehicle | $2.76 per km |
| Waiting time | Applicable hourly rate |
How your charge is calculated
Driver/support time + accessible-vehicle distance + agreed additional costsExample: a weekday booking using one hour of driver/support time and travelling 10 km:
$73.58 driver/support time
+ $27.60 accessible-vehicle distance
Pickup and return travel, parking or tolls are only charged where applicable and agreed in advance. Final charges depend on the service provided, funding arrangement and signed service agreement. These are supported transport charges, not taxi fares.
Flexible hours
Evening, Weekend & Public Holiday Rates
Higher driver/support rates apply outside weekday daytime hours. A one-hour minimum applies.
Weekday Evening & Night
Evening: $81.07/hour
Night: $82.57/hour
Vehicle: $2.76/km
Saturday
Driver/support: $103.54/hour
Vehicle: $2.76/km
Sunday
Driver/support: $133.50/hour
Vehicle: $2.76/km
Public Holidays
Driver/support: $163.46/hour
Vehicle: $2.76/km
Rates reflect the current 2026–27 standard support schedule and may vary with the service, funding type and service agreement. Please request a written estimate before travel.
Other Charges
Clear additional charges
| Charge | Rate |
|---|---|
| Same-day booking | Subject to availability |
| Late cancellation or no-show | As agreed in the service agreement and applicable funding rules |
| Additional cleaning | From $35.00 |
| Damage to vehicle, interior or accessibility equipment | Charged as assessed |
| Parking and tolls | At cost, where agreed |
Any additional charge will be explained and agreed where possible before the service is provided.
Not sure which option you need?
Talk to Henari
Tell us what you need and we’ll help you work out the most suitable option.
- Where you’d like to go
- When you need the vehicle
- Henari transport or self-drive
- Your wheelchair or accessibility requirements
- How many people will be travelling
Accessible travel should give you more choice — not less.
We make independent living a possibility.
Mobility Transportation Prices
Travel Fares
Standard Fare (Monday to Friday 8:00am - 4:00pm)
Booking Fee and Base Rate ————— $6.20 standard
Distance ————— $2.76 per km
Travel Time ————— $0.84 per minute
Wait Time ————— $0.75 per minute
Distance ———— $3.00 per km
Travel Time ———— $1.90 per minute
After Hours Rates - Before 8:00am and after 4:00pm
Fare Calculations
Total Distance = km x $2.76 Total Travel Time = minutes x 0.84
Total Fare = Total Distance + Total Travel Time
Same Day Booking Fee ————— $5.00
Client No Show Fee ————— $50.00
Cleaning Fee ————— $35.00
Damage to Interior of Vehicle ————— Charged as required
Cancellation Fee (Less than 24 hours) $20.00
Additional Charges
Saturday Rates
Base Rate ————— $5.00
Distance ————— $2.97 per km
Travel Time ————— $1.26 per minute
Wait Time ————— $1.12 per minute
Self-Driving: Wheelchair Accessible Van with Authorised Driver
charged per day = $95.00
Requirements:
Minimum distance to hire vehicle is 50km
Additional distance charged at $1.80 per km
Base Rate ————— $5.00
Distance ————— $2.97 per km
Travel Time ————— $1.68 per minute
Wait Time ————— $1.50 per minute
Sunday Rates
Public Holiday Rates
“We Make Independent Living a Possibility”
Booking Fee ————— $5.00
Base Rate ————— $10.00
Distance ————— $3.00 per km
Travel Time ————— $1.90 per minute