What to Expect from Henari

Starting with a new support provider can come with a lot of questions.

Who will support me? What happens first? Can I tell you how I want my support delivered? What if something isn't working?

At Henari Support Services, we want the process to be clear and centred around you.

Support built around your independence.

1. Start with a conversation

You don't need to know exactly what support you need before contacting us.

Tell us about yourself, what you're looking for and what you'd like support to help you achieve.

We can talk about:

  • your goals and priorities

  • the type of support you're looking for

  • when and where you need support

  • your preferences

  • any important cultural or communication considerations

  • questions you have about Henari.

The first conversation is also your opportunity to decide whether Henari feels right for you.

2. We learn what matters to you

Good support isn't just about completing tasks.

We want to understand how you prefer to live your life and what independence means to you.

That could mean support with everyday activities, getting out into the community, travelling somewhere important to you, maintaining your home and yard, or working towards something new.

Your support should reflect your goals, choices and circumstances.

3. We discuss your support

Once we understand what you're looking for, we'll discuss how Henari may be able to support you.

This can include practical details such as:

  • the support you require

  • preferred days and times

  • where support will take place

  • how you prefer to communicate

  • your routines and preferences

  • any relevant support requirements.

If Henari isn't the right service for what you need, we'll be clear about that.

4. We agree on how your support will work

Before regular supports begin, the important details should be clear.

Depending on the support being provided, this may include discussing your service arrangements, responsibilities, schedule and other information relevant to delivering your support.

You should have the opportunity to ask questions before agreeing to anything.

If something isn't clear, ask us.

5. Getting ready for your first support

Meeting a new support worker or starting a new service can feel unfamiliar.

Your first support is an opportunity to get comfortable, talk through your preferences and begin establishing how you want to work together.

You don't need to have everything figured out on the first day.

Preparing for your first support?

Read our Preparing for Your First Support Session guide for practical information about what you can expect.

6. Your choices continue after support starts

Starting support doesn't mean everything is permanently fixed.

Your circumstances, preferences and goals can change.

If something could work better, talk with us.

We want to know:

  • what's working well

  • what isn't working

  • whether your needs have changed

  • whether you would like something done differently

  • whether your goals or priorities have changed.

Support should continue to work around your life.

7. You can speak up

You have the right to ask questions, give feedback and raise concerns about your support.

Speaking up helps us understand what matters to you and where something may need to change.

You can speak with Henari directly, and you can have someone you trust help you if you prefer.

For more information, visit our Your Rights, Feedback & Complaints page.

Ready to talk?

You don't need to have everything worked out before contacting us.

Tell us what you're looking for and we'll start with a conversation.

Henari Support Services

Phone: 0437 496 326

Email: admin@henarisupport.com

5/206 Ross River Road
Aitkenvale QLD 4814

Talk to us about your support

Support built around your independence.