A guide to booking Henari’s wheelchair-accessible self-drive vans
A suitable vehicle can make appointments, family visits and community outings easier to plan. Before booking a wheelchair-accessible van, check both the hire conditions and whether the specific vehicle suits the passenger, wheelchair and journey.
Decide whether you need self-drive hire or transport with a driver
With self-drive hire, an approved driver in your group drives the vehicle under the hire agreement. If you need Henari to provide a driver or support worker, ask about the separate accessible transport service. Confirm what assistance is included; a vehicle booking alone should not be assumed to include personal care or transfer assistance.
Share the details needed to check suitability
Tell Henari your dates, expected journey, passenger numbers and the wheelchair type. Be ready to provide wheelchair dimensions and the combined passenger-and-chair weight if requested for the assessment. Ask the team to confirm access clearance, equipment capacity, seating arrangements and the appropriate restraint system for the actual vehicle offered.
Wheelchair accessibility is not a universal fit guarantee. Do not assume a person can travel seated in every wheelchair. Any suitability concerns should be resolved before the booking is confirmed.
Confirm driver and hire requirements
Ask which licence and driver conditions apply, who is authorised to drive and what identification is needed. Confirm collection and return arrangements, kilometre allowances, permitted travel area, fuel requirements, deposit, insurance excess, cancellation terms and breakdown contact. These details belong in the written agreement.
Request the full price
Henari’s public pages advertise self-drive hire and provide a pricing page. Ask for a current written quote for your dates, vehicle and journey. Check whether the quoted amount includes applicable taxes and which additional charges could apply. Do not rely on a headline daily price alone.
If you plan to use NDIS funding, confirm the funding basis before booking. Ordinary hire costs and disability-related transport costs are not interchangeable, and not every hire is automatically claimable.
Allow time for the handover
Ask for a demonstration of the accessibility equipment and the correct passenger and wheelchair securing arrangements for the vehicle. Confirm what to do if equipment is not working or a passenger cannot travel safely. Follow the vehicle and equipment instructions; this guide is not a substitute for a practical handover.
Keep a booking checklist
Written confirmation of the vehicle and dates.
Driver approval and the hire agreement.
Confirmed passenger and wheelchair suitability.
Full price, deposit, excess and cancellation conditions.
Collection, return and equipment handover arrangements.
Breakdown and support contact details.
Contact Henari about your van booking
More information about wheelchair-accessible self-drive van hire
Official NDIS information
The official NDIS page refers to vehicle modifications. It does not state that ordinary vehicle hire is automatically an NDIS support.
What the NDIS says
“buy assistive technologies, equipment and home or vehicle modifications”
Source: NDIS — What are NDIS supports
This wording concerns vehicle modifications, not a blanket approval for vehicle hire or ordinary running costs. Before booking, confirm that the proposed expense is an NDIS support, is related to your disability and is in line with your plan.